Postage & Packing is FREE for all customers anywhere in the UK. This applies to items purchased from our online shop and also to any items made to order.
For delivery to Europe, Postage & Packing is £3.50 per order. This applies to items purchased from our online shop and also to any items made to order.
For delivery to the Rest Of The World, Postage & Packing is £4.50 per order. This applies to items purchased from our online shop and also to any items made to order.
All items are posted Royal Mail First Class for UK orders and Royal Mail International Standard for everywhere else.
Each item is placed in a clear, protective cellophane bag and sent in a padded envelope.
All our handmade products are manufactured in a smoke-free, pet-free environment.
Many of our products are not suitable for children under 36 months due to small parts and carry a warning label to that effect on the back.
Please note: All products for sale in the online shop are "One-off" or "One of a kind" items and the exact product cannot therefore be replicated. However, if customers wish to place an order for a similar product, they are more than welcome to do so.
Every item in the online shop is marked with its own price. Prices for items made to order are displayed on the appropriate pages. All prices are displayed in pound sterling. We reserve the right to change the price of any item without prior notice. This does not apply to any item already ordered or going through the process of being purchased.
You can pay securely at the online shop by credit card. All items are processed by PayPal who protect your financial information with industry leading security and fraud prevention systems. None of the details you submit to PayPal are revealed to us or stored on our system.
For items made to order (only), you can pay by cheque made payable to Melissa Lawrence. Your cheque should be sent with your completed order form. No orders can be dispatched until full payment has been received.
Minimum Order Value
There is no minimum order value.
How To Make A Purchase From The Online Shop
1. Choose a category from the left hand menu on any page or click on any image or text on the Shop Page to view the products in that category.
2. Click on the product image, "Details" or the "More Info" button to see an enlarged image of the product and a detailed description.
3. To purchase the product you are viewing, click the "Add To Basket" button to add the product to your shopping basket. You can now view the product you have added to your basket.
4. Choose the country for delivery from the drop-down menu to have your postage costs calculated for you.
5. If you wish to continue shopping, click the "Continue Shopping" button.
6. When you are ready to complete your order, click the "Proceed To Checkout" button.
7. Fill in your billing details as requested in the form provided.
8. If required, use the space below billing details to request a free printed insert with the message of your choice for any greetings card you are purchasing.
9. You can view previous orders by registering in the "My Account" box located in the left hand menu on any page. You should only need to register your details once.
10. You can view your basket and remove products at any time prior to the completion of your order by clicking the "Your Shopping Basket" button at the top right or the left side of any page.
Confirmation Of Purchases And Orders
A confirmation of your purchase from the online shop or your customised order will be emailed to you as soon after receipt as possible.
Products purchased from the online shop will usually be dispatched within 3-5 days but we will always try to dispatch more quickly especially if you need your item by a specific date. Items made to order may take longer to be dispatched as they have to be designed and constructed from scratch but you should expect to receive them within 28 days of ordering. If you have a specific date by which you require a made to order item, please make this very clear when you contact us.
Confirmation Of Dispatch
Once your item(s) have been dispatched, you will receive an email to let you know that your order is on its way. Please ensure that your contact details are correct as we cannot be held responsible for non/late delivery due to incomplete information. All goods remain the property of Melissa Lawrence Designs until they come into your possession or the possession of your proxy.
Returns And Refunds
If your order is not as expected or there are items missing, please contact us immediately. If for any reason you are unhappy with any of your purchases, you may return any item within 14 days for a full refund including the original postage costs. Items should be returned in a fully re-saleable condition.
The full cost of returning unwanted items is the customer's responsibility and is non-refundable. Customers are strongly advised to obtain proof of posting as we cannot be held responsible for any returned items that are lost or damaged in transit.
Please note: The cost of any item made to order cannot be refunded unless the item is faulty.
If you wish to request a return, please email us via the Contact page stating your order details, the item(s) you wish to return, your name and address and the reason(s) for your return. Once your return request has been accepted, you may return the goods. Refunds will be made without undue delay providing all the above conditions have been fully met. This refund policy does not affect your statutory rights.
Text and images may not be copied from this website without the express prior permission of Melissa Lawrence Designs. Any infringement of our copyright will be taken very seriously indeed.
We will never disclose any customer's contact details to any third party other than Royal Mail for the delivery of goods. Contact information from customer forms either in electronic or paper format will only ever be used to send order details and information to Melissa Lawrence Designs customers and/or for sending out Melissa Lawrence Designs marketing communications where we have been asked by the recipient to do so.
Terms And Conditions
By purchasing or ordering items from this website you are agreeing to accept the above terms and conditions. We reserve the right to amend these terms and conditions at any time without prior notice.